The role of the PFRA is to make sure that the right balance is maintained between the duty of charities to ask for donations and the right of the public to experience high standards of behaviour from our members’ fundraisers.
Through consultation with our members, we have developed the PFRA Standard which is a set of rules that define how a face-to-face fundraiser should behave when talking to the public.
The PFRA is actively checking that fundraisers comply with the Standard through a quality assurance program, and enforcing the Standard through a penalty, sanctions and remediation regime.
Any breach of the PFRA Standard can be reported to the PFRA for investigation. If you believe that a breach has occurred, please get in touch by using the link below.