We are the Public Fundraising Regulatory Association. We are the self-regulatory body for face to face fundraising in Australia.
PFRA member charities are responsible for providing absolutely critical services in communities across Australia and globally.
Without the funds raised through face to face fundraising, many of these services could not be delivered.
Thanks to the more than 340,000 generous Australians who commenced a regular gift to PFRA member charities during 2018.
PFRA members have committed to ensuring the highest possible standard for their face to face fundraising.
Fundraising is regulated at state and local government level and the PFRA provides an additional layer of self regulation and active compliance to support this.
If you think our Standard has been breached, please report this as soon as possible to the member charity concerned.
Councils wishing to contact the PFRA about a site management agreement or to report issue with fundraising please call 1300 170 570.
All feedback from members of the public should, if it relates to a specific issue, be directed to the charity concerned. A full list of PFRA member charities and their websites can be found here.
If you are not satisfied with the way in which a member charity of the PFRA has managed an issue or complaint, you can raise this with the PFRA, by either calling 1300 170 570 or by completing a contact form here.
The PFRA is now managing its members’ restart of F2F to fundraising. F2F fundraising is now permitted. The PFRA will be monitoring and reviewing compliance with strict social distancing requirements.
To access the PFRA's submission to the national consultation in response to the proposed cross-border recognition model for charitable fundraisers click here.